1800PetMeds Reviews

On may 1. Placed order I got order 17 days later. Contacted on may 11, said would overnight my order. Liars

I placed my 1st order on April 13, with all the necessary information. On the 14th I checked back my order only to find that they had called the wrong vet office (this is the beginning of dealing with sheer stupidity!). I contacted them and advised them that their mistake.

In the late afternoon of April 16th I checked the status of my order and it was still « pending vet approval ». Again I contacted them only to be told that it was too late and they will contact the vet the following day to get the approval and since I was running out of the meds, they would expedite my order overnight free of charge.

Monday April 19 once again I checked to see if indeed my order was shipped and it was still « waiting for vet approval »!
I contacted them again only to be told that « they had contacted the vet's office and was put on hold »! I guess the hold time was unacceptable to them they hung up and DID'NT call back.
While chatting online with the rep at 800petmeds, I was told they were currently contacting the vet's office. I decided to call the vet's office at the same time. I was on the phone with the pharmacist@ the vet's office for apx. 5 minutes NO one from 800petmeds ever called them. Not to mention the pharmacist told me « I don't know why they would be calling us when in fact they know any request for approval needs to be made via email »! So sent that message to 800 petmeds and I was told they were going to send the email request.

Sigh, today April 21 I checked to see if my order was being processed once again it was still « waiting for vet approval ». Once again i contacted them and asked why this is still the case and I was told by Jacqueline that this medication « (Gabapentin) is handled differently than most meds because its a controlled substance and cannot be put through electronically. Therefore their pharmacists has to call them.

Hummmm I thought they called yesterday and the day before that, and on Friday and Saturday! When I challenged her response, she graciously answered « our office is calling them now, check back later & you will see that took place »
« Check back later » IS'NT THAT WHAT I HAVE BEEN DOING FOR THE PAST WEEK OR SO? When I challenged her response she disconnected the conversation!

I'd give zero stars if possible. I have ordered from this company four times and every time I receive emails telling me my vet requires me to send in a written prescription which is not true. My vet sends prescriptions via email and fax all the time. I called 1800petmeds and a representative said their system show a written prescription is required and when I told her that was not correct, her response was that there was nothing she could do. I had to call my vet and 1800petmeds three times each to get this taken care of. I also emailed about the issue and received a response that someone had called me and left a voicemail which was not true! It is a horrible company who doesn't care about its customers and lies!

They are terrible. I spoke to two people telling me my heart meds for my dog wet out. They never sent and never called me to tell me they screwed up. Will never order from them again.

I placed my 1st order on April 13, with all the necessary information. On the 14th I checked back my order only to find that they had called the wrong vet office (this is the beginning of dealing with sheer stupidity!). I contacted them and advised them that their mistake.
In the late afternoon of April 16th I checked the status of my order and it was still « pending vet approval ». Again I contacted them only to be told that it was too late and they will contact the vet the following day to get the approval and since I was running out of the meds, they would expedite my order overnight free of charge.
Monday April 19 once again I checked to see if indeed my order was shipped and it was still « waiting for vet approval »!
I contacted them again only to be told that « they had contacted the vet’s office and was put on hold »! I guess the hold time was unacceptable to them they hung up and DID’NT call back.
While chatting online with the rep at 800petmeds, I was told they were currently contacting the vet’s office. I decided to call the vet’s office at the same time. I was on the phone with the pharmacist @ the vet’s office for apx. 5 minutes NO one from 800petmeds ever called them. Not to mention the pharmacist told me « I don’t know why they would be calling us when in fact they know any request for approval needs to be made via email »! So sent that message to 800 petmeds and I was told they were going to send the email request.
Sigh, today April 21 I checked to see if my order was being processed once again it was still « waiting for vet approval ». Once again i contacted them and asked why this is still the case and I was told by Jacqueline that this medication « (Gabapentin) is handled differently than most meds because its a controlled substance and cannot be put through electronically. Therefore their pharmacists has to call them.
Hummmm I thought they called yesterday and the day before that, and on Friday and Saturday! When I challenged her response, she graciously answered « our office is calling them now, check back later & you will see that took place »
« Check back later » IS’NT THAT WHAT I HAVE BEEN DOING FOR THE PAST WEEK OR SO???? When I challenged her response she disconnected the conversation!

My home is about to be replumbed, I will be without water for three days so I won't be able to wash the cat food bowls. This 1800petmeds site shows TWO bowls and says "Durapet Dish & Durapet Bowl". (Notice the AND symbol, not -or-) I called just now and the guy assured me it was supposed to be 1 bowl. He said the photo is just showing the top and bottom, and told me I could order more... If I order again, it won't be from 1800PetMeds!
I ordered these same bowls before from another company it took a long time to get them, but I did get 2 of each set!

I ordered Nexgard online and called my vet to fax over the prescription. A week later I did not have my meds so I called them again and they said they never received the fax. I called my vet and had them fax it again and Pet Meds said that they were going to overnight it to me once they got the fax. Another week goes by, still no meds. They again say that they never received the fax when I know for a fact that the fax went through. It's been 3 weeks. Now they say they are calling my vet and will overnight it. Really 3 phone calls to get meds that I can get through Walmart or my vet? The idea that I needed to make 3 phone calls and they have no follow-up is so unprofessional. Your dog could be dead by the time you receive meds! Don't waste your time. It's not even much cheaper.

Have used 1800PetMeds for years and always pleased with their service. Recently I had problems with my vet responding to their request for a prescription but 1800PedMeds continued to contact them and expedited my order at no additional cost, when they finally received the information from my vet.

I have now placed 2 orders with 1800 pet meds ( for cats revolution +, and for a dog revolution). I did my shopping prior to calling them. They were able to match the very best price I found, and I dealt with them on the phone, rather than online ( I am pretty bad with technology). They communicated with my vet immediately & shipped out the meds extremely quickly. Both times- I got the meds on the 4th day!
Amazing co, no b/s. All done right! Definitely recommend 2 give 1800 pet meds a try!

I order Apoquel 16mg, Sentinel & NexGard regularly or as-need from PETMEDS and break the Apoquel in half. Now our Pumpkin has a broken pelvis from slipping on the ice (4-deck steps) & the Vet has her off all meds for now. Keep any surface as clear as you can! Claws don’t matter! We have a doggie and kitty. Every time I order, I receive a ton of emails and useless coupons. I have unsubscribed to no avail. I will go elsewhere as First-time use coupons are as useless as the emails I receive immediately after purchasing an item from them. Requests to STOP go unanswered. Next time, I will go elsewhere! The delivery is good and they always include a doggie biscuit but, enough is enough! Following this review, I get yet another email from Petmeds! Unsubscribing does no good! Be warned!

I ordered Proin for my dog on 11/25/20. AFter waiting over 2 weeks and no update email I logged onto my account to check status of order. Waiting for customer approval. I questioned what are you waiting for, my vet already approved 180ct. The response was that my vet only approved 60ct. I called my vet. They approved the original 180ct. I call your customer service again to question why my order hasnt shipped. Now you tell me order wont ship until I get bloodwork for my dog. What? I called my vet again. My vet never requested bloodwork they approved the 180ct Proin and are confused why they keep trying to blame the vet. Again, I call customer service and the rep was argumentative with me. She needed the vet to sign off on the proin in order for the shipment to take place. At this point I told her to cancel my order and I would never order from 1800 pet meds again. Thanks to them, almost 4 weeks have gone by and now I'm out of my dogs medicine due to their incompetance. I never ordered from you before and will tell anyone listening to use Heartland or KV Supply or Chewy.

Worst Way to get medication for your pet. They don't follow Dr's prescriptions directions and won't request written prescriptions. Verbal confirmation over the phone can leave room for error in properly administering your pet's med.